Clinigence Health Help Desk
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Help Desk General Information
Clinigence Helpdesk FAQ
9
Using helpdesk tickets
How do I create a helpdesk ticket?
How do I ensure that Protected Health Information (PHI) is secure?
How do I request a helpdesk account?
Are my Clinigence helpdesk and product accounts the same account?
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Clinigence User Account FAQ
9
What should I do if I forgot my password?
How do I change my Clinigence password, username, or user profile information?
Describe the Clinigence user roles.
How do I add a new user with a Provider role?
How do I add a new user with a Practice Administrator role?
View all 9
Performance Dashboard Advanced Topics
7
How are patients assigned to providers?
What is Mapping?
Mapping Patient Data
Custom Mappings Policy
Troubleshooting - Validation Worksheets
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Clinigence Partner FAQ
1
Getting Started with Clinigence
What's New? (release notes and more)
14
Clinigence version 3.5.3.1 - Reporting and Session Management Enhancements
Clinigence version 3.5.3 - ACO Population Filters
Clinigence version 3.5.2.1 Reporting Upgrade, Enhancements, and Fixes
Clinigence version 3.5.2 - New Navigation
Clinigence version 3.5.1 - Meaningful Use Attestation Dashboard
View all 14
Glossary
3
Glossary of Terms
Commonly Used Acronyms
Glossary of Terms - Analytics
Clinigence Training Resources
Training Schedule
1
Upcoming Training Opportunities
MIPS Training Resources
1
MIPS Renewal Self-Service Training
Performance Dashboard Training Resources
1
Performance Dashboard Training
Elekta Training Resources
1
Elekta Training Materials
PPRNet Training Resources
1
Performance Dashboard Training for PPRNet
Population Health Training Resources
2
Population Health Training Resources
Advanced pop health registration is required, please use the Registration link for the desired session. Please register at least 1 day prior to the scheduled session.
Webinars and Presentations
0
Clinigence Clinical Programs
Quality Reporting with Clinigence
0
Clinical Programs Library
Elekta MOSAIQ
1
Elekta MOSAIQ 2024 MIPS
HRSA Mental Health Services Quality Measures
4
2019 HRSA Mental Health Services Quality Measures
Question 2: Substance Use Disorder (SUD) Services
Question 3a-b: Mental Health (MH) Services
Question 3c-d: Screening, Brief Intervention & Referral to Treatment (SBIRT) Services
MIPS Reporting: eCQMs and Qualified Registry
2
Extracting Data in QRDA CAT I Format
MIPS Guidelines
Quality Health Partners of Southern Illinois (QHP) CQMs
51
Adult Kidney Disease: Laboratory Testing (Lipid Profile)
Anesthesia Ready
ASA to AMI Patients Upon Arrival
Asthma - Asthma Controller Medication
Asthma - Flu Vaccine, 2019
View all 51
Uniform Data System (UDS) Programs
18
2018 UDS Quality Measures
2019 UDS Quality Measures
Cervical Cancer Screening (Line 11), CMS124v6
Childhood Immunization Status (Line 10), CMS117v6
Colorectal Cancer Screening (Line 19), CMS130v6
View all 18
HISTORICAL - 2020 MSSP
1
CMS CMS Web Interface Measure Specifications
Clinical Programs FAQ
14
Describe the new site implementation process.
How are Programs organized in the Clinigence application?
Setting Goal Thresholds
What is the difference between a Process Measure and an Outcome Measure?
Understanding Goal Thresholds
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Clinigence Analytics
Differences Between QMX and Clinigence Analytics
7
Areas Affected by Migration to Clinigence Analytics
Logging In to Clinigence Analytics
Sorting and Filtering
Data Queries
Major KPI Trends
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User Reference Guide - Summary Reports
7
Summary Reports - Home
Summary Reports - Major KPI Trends
Summary Reports - Savings Opportunities
Summary Reports - KPI Summary
Summary Reports - KPI Summary - Details
View all 7
User Reference Guide - Cost & Utilization Reports
18
C & U Reports - Cost by Service Category
C & U Reports - Hospital - Hospital
C & U Reports - Hospital - Service Line
C & U Reports - Admissions
C & U Reports - Emergency Room
View all 18
User Reference Guide - Quality Reports
6
Quality Reports - Readmissions
Quality Reports - Avoidable ER NYU
Quality Reports - Avoidable ER NYU Categories
Quality Reports - Complications
Quality Reports - Hospital Acquired Conditions (HAC)
View all 6
User Reference Guide - Population Health Reports
10
Population Health Reports - Segmentation by Risk, Disease, Costs
Population Health Reports - Stratification by Clinical Morbidity
Population Health Reports - Stratification by Clinical Projected Costs
Population Health Reports - Stratification by Clinical Disease
Population Health Reports - ER SuperUsers
View all 10
User Reference Guide - Member Metrics Reports
4
Member Metrics Reports - Predictive Costs
Member Metrics Reports - Medical Care
Member Metrics Reports - Pharmacy Care
Member Metrics Reports - Medical Claims Detail
User Reference Guide - Provider Performance Reports
10
Provider Perforance Reports - PCP Group
Provider Performance Reports - PCP Group (Performance)
Provider Performance Reports - PCP (Comparison)
Provider Performance Reports - PCP (Performance)
Provider Performance Reports - PCP Efficiency of Care
View all 10
User Reference Guide - Data Queries
4
Data Query - Medical Claims
Data Query – Pharmacy Claims
Data Query – ACG Output
Data Query – Member Output
User Reference Guide - Appendices
5
Appendix A - Diagnosis Classification & Chronic Conditions
Appendix B - Maternity Categories
Appendix C - Complications
Appendix D - Commonly Over-utilized Procedures
Appendix E - Radiology and Pathology & Laboratory
Clinigence ACO Solutions
ACO MSSP Registry - 2020 Reporting Year
14
Timeline for PY 2020 MSSP Reporting
Setting Up Registry Credentials
Clinigence MSSP Registry Training Materials PY 2020
2020 CMS Web Interface Measure Specifications
PY 2020 MSSP Registry Submission Process
View all 14
ACO MSSP Registry - 2019 Reporting Year
13
Timeline for PY 2019 MSSP Reporting
Clinigence MSSP Registry Training Materials PY 2019
Setting up Registry Credentials
PY 2019 MSSP Registry Submission Process
How Clinigence Assigns Patients in the ACO Registry
View all 13
CCLF Claims Reporting
9
CCLF (CMS Claims Line Feed) Based Claims Reports Overview
CCLF Content
Comparing Costs to CMS ACO Benchmarks
Other CCLF Claims Resources
Claims Pivot Table Controls
View all 9
Beneficiary Preference Management
0
ACO MSSP Registry - 2016 Reporting Year
19
2016 MSSP Training Materials
Timeline for ACO GPRO Reporting - PY 2016
The ACO Registry Process - PY2016
Clinigence ACO MSSP Registry Basics
Setting up Registry Credentials
View all 19
ACO MSSP Registry - 2017 Reporting Year
4
Clinigence ACO Registry - Training Materials PY 2017
2017 Reporting Year Timeline
The Clinigence ACO Registry Process 2017 PY
Submitting the Data to CMS
ACO MSSP Registry - 2018 Reporting Year
5
Clinigence ACO Registry - Training Materials PY 2018
PY 2018 MSSP Reporting Timeline
Clinigence ACO Registry - Getting Started
How to Track Progress in the Clinigence ACO Registry
Reports Available in the Clinigence ACO Registry
Clinigence Reports
Attestation Measure Score Report FAQ
1
Measure Score Report - MIPS Attestation Report
Gaps In Care
3
Generating a Gaps In Care Report
GIC - Registry Report View
GIC - Measure Listing Report
Performance Reports
1
Performance Report
Chart Abstraction Tool (CAT)
Using the Chart Abstraction Tool
1
Accessing the Chart Abstraction Tool
EMR Specific Solutions
Spring Medical Systems Solutions
4
Spring Medical 2019 MIPS Quality and Improvement Activities Forms
Spring Medical 2018 MIPS Quality and Improvement Activities Forms
Spring Medical 2017 MIPS Quality and Improvement Activities Forms
Spring Medical 2017 Medicaid CQM Enrollment Form
Flatiron Solutions
1
Flatiron 2017 MIPS Quality and Improvement Activities Forms
Blogs
Let's Talk About Programs
1
Estimated Payments/Adjustments for PQRS and EHR-Meaningful Use Participation Through 2016