Clinigence Health Help Desk

Open a helpdesk ticket if you have a Clinigence product question, problem, or enhancement request.  For tracking purposes every request or issue should have...

There are two methods you can use to create a Helpdesk ticket: 1) Email support@clinigence.com - this automatically creates a ticket in the Helpdesk and ...

Your ticket is stored in a HIPAA-compliant data center and Business Associate Agreements are in place for all parties involved.  Data is transmitted over an...

Helpdesk accounts are available to Clinigence partners, Clinigence ACO organizations, and practices with whom Clinigence has a direct relationship. He...

No.  Both accounts use your email address as your username but these are different systems and will have different passwords unless you keep them in sync.

If your issue requires patient information (PHI), you will need to enter that information directly in the ticket from the help desk. Do NOT send PHI in an u...

When we assign a program to a practice, there are several steps that we perform to ensure the accuracy of the measure numbers. Step 1: Identity Mapping....

During the Data Validation stage and whenever an issue with a measure or patient list is found, Clinigence support will need the assistance of the practice ...

While most measures are written so that the scores represent a percentage of patients, in certain measures the denominator and numerator represent a count o...